Executive Dinner Engagement
Reimagine Customer Experiences: How AI Agents are Transforming Banking's Most Critical Moments
000 days 00 hours 00 minutes 00 seconds
Charlotte, NC, USA16th July 20265.30 pm - 8.30 pm
In collaboration with
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Discussion Topics
• How intelligent agents orchestrate data, workflows, and decision-making across disputes, fraud, and complaints.
• How forward-thinking banks are transforming dispute resolution from a back-office burden into a competitive advantage through AI-driven speed, transparency, and outcomes.
• Why meeting these new standards requires agentic systems that can think, adapt, and resolve issues autonomously.
Speakers
T.L Neff
Global Head of Disputes & Payments
Lauren Spruiell
Global Head of FSI Product Marketing
Agenda
5.30 pm - 6.00 pm
Drinks Reception
6.00 pm - 6.30 pm
Introduction to ServiceNow
6.30 pm - 8.00 pm
Dining experience with table discussions
8.00 pm - 8.30 pm
Closing remarks & key takeaways
Location
At the heart of Charlotte
Fahrenheit is Charlotte’s first open-air rooftop restaurant and bar located on the 21st floor atop a mixed-use high-rise in Uptown. The 8,600- square-foot, high-energy rooftop restaurant features a sleek, contemporary design, inventive American cuisine, and spectacular unobstructed views of the Uptown Charlotte skyline.
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Discussion Topics
• How intelligent agents orchestrate data, workflows, and decision-making across disputes, fraud, and complaints.
• How forward-thinking banks are transforming dispute resolution from a back-office burden into a competitive advantage through AI-driven speed, transparency, and outcomes.
• Why meeting these new standards requires agentic systems that can think, adapt, and resolve issues autonomously.
Speakers
T.L Neff
Global Head of Disputes & Payments
Lauren Spruiell
Global Head of FSI Product Marketing
Agenda
5.30 pm - 6.00 pm
Drinks Reception
6.00 pm - 6.30 pm
Introduction to ServiceNow
6.30 pm - 8.00 pm
Dining experience with table discussions
8.00 pm - 8.30 pm
Closing remarks & key takeaways
Location
