Executive Dinner Engagement

Reimagine Customer Experiences: How AI Agents are Transforming Insurance’s Most Critical Moments

000 days 00 hours 00 minutes 00 seconds

New York City, NY, USAApril 22, 20265.30 pm - 8.30 pm


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Synopsis

Policyholders expect fast, empathetic service, especially when it matters most. As AI raises the bar for every customer interaction, insurers are rethinking how they handle their most complex moments, from underwriting and policy servicing, to claims settlement. What were once pain points are now becoming powerful opportunities to build trust and loyalty.  Join us for an evening discussion on how agentic AI is transforming complex, insurance processes into seamless, human‑centered experiences delivering speed, clarity, and confidence at critical moments.


Discussion Topics

• How do you see intelligent agents orchestrate data, workflows and decision-making across distribution, underwriting, policy servicing, and claims operations?

• Can AI-powered claims feel more human, and how do you decide which moment still require a person?

• How do you transform underwriting from a back-office gatekeeping function into a differentiated customer experience?


Speakers

Steve Dowling

Senior Director, Head of Insurance GTM - Americas

Max Malloy

Head of Insurance GTM, Americas


Agenda

5.30 pm - 6.00 pm

Drinks Reception

6.00 pm - 6.20 pm

Introduction to ServiceNow

6.20 pm - 8.00 pm

Dining experience with table discussions

8.00 pm - 8.30 pm

Closing remarks & key takeaways


Location

At the heart of New York City

Founded in 1837 and located in the financial district of New York City, Delmonico's is the first fine dining restaurant in America, serving upscale cuisine and prime steaks. Its hospitality and iconic dishes are set to give you an unforgettable experience.


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Synopsis

Policyholders expect fast, empathetic service, especially when it matters most. As AI raises the bar for every customer interaction, insurers are rethinking how they handle their most complex moments, from underwriting and policy servicing, to claims settlement. What were once pain points are now becoming powerful opportunities to build trust and loyalty. Join us for an evening discussion on how agentic AI is transforming complex, insurance processes into seamless, human‑centered experiences delivering speed, clarity, and confidence at critical moments.


Discussion Topics

• How do you see intelligent agents orchestrate data, workflows and decision-making across distribution, underwriting, policy servicing, and claims operations?

• Can AI-powered claims feel more human, and how do you decide which moment still require a person?

• How do you transform underwriting from a back-office gatekeeping function into a differentiated customer experience?


Speakers

Steve Dowling

Senior Director, Head of Insurance GTM - Americas

Max Malloy

Head of Insurance GTM, Americas


Agenda

5.30 pm - 6.00 pm

Drinks Reception

6.00 pm - 6.20 pm

Introduction to ServiceNow

6.20 pm - 8.00 pm

Dining experience with table discussions

8.00 pm - 8.30 pm

Closing remarks & key takeaways


Location

At the heart of New York City

Founded in 1837 and located in the financial district of New York City, Delmonico's is the first fine dining restaurant in America, serving upscale cuisine and prime steaks. Its hospitality and iconic dishes are set to give you an unforgettable experience.


Next Steps


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