Executive Dinner Engagement
Reimagine Customer Experiences: How AI Agents are Transforming Banking's Most Critical Moments
000 days 00 hours 00 minutes 00 seconds
London, United Kingdom23rd April 20266.00 pm - 9.30 pm
In collaboration with
Synopsis
Customers expect both fast and empathetic experiences - and AI has raised expectations for every interaction. Leading banks are discovering that their most frustrating pain points—disputes, fraud investigations, and payment inquiries are becoming their greatest CX opportunities. Join us for an evening that will explore how agentic AI is turning complex, multi-step processes into seamless experiences that build trust exactly when it matters most.
Discussion Topics
• How intelligent agents orchestrate data, workflows, and decision-making across disputes, fraud, and complaints—creating effortless experiences for customers while maintaining compliance and security.
• Exclusive insights from ServiceNow and Visa's "The State of Payment Disputes" research report—revealing how forward-thinking banks are transforming dispute resolution from a back-office burden into a competitive advantage through AI-driven speed, transparency, and outcomes.
• Preview of our global research, "The CX Shift: A Study of Customer Expectations in the AI Era"—and why meeting these new standards requires agentic systems that can think, adapt, and resolve issues autonomously.
Speakers
Keith Pearson
Financial Services CTO, ServiceNow UKI
Jayne Wickins
Area VP of Financial Services UKI
Agenda
6.00 pm - 7.00 pm
Drinks Reception
7.00 pm - 7.20 pm
Introduction to ServiceNow
7.20 pm - 9.00 pm
Dining experience with table discussions
9.00 pm - 9.30 pm
Closing remarks & key takeaways
Location
At the heart of London
Located on level 24 of Tower 42 in the heart of London and boasting magnificent views across the city, City Social features a Michelin star restaurant serving a beautiful modern-British menu created by Jason Atherton. City Social also houses a relaxed bar, Social 24, offering cocktails inspired by the famous London landmarks that can be spotted from the panoramic view.
Next Steps
Synopsis
Customers expect both fast and empathetic experiences - and AI has raised expectations for every interaction. Leading banks are discovering that their most frustrating pain points—disputes, fraud investigations, and payment inquiries are becoming their greatest CX opportunities. Join us for an evening that will explore how agentic AI is turning complex, multi-step processes into seamless experiences that build trust exactly when it matters most.
Discussion Topics
• How intelligent agents orchestrate data, workflows, and decision-making across disputes, fraud, and complaints—creating effortless experiences for customers while maintaining compliance and security.
• Exclusive insights from ServiceNow and Visa's "The State of Payment Disputes" research report—revealing how forward-thinking banks are transforming dispute resolution from a back-office burden into a competitive advantage through AI-driven speed, transparency, and outcomes.
• Preview of our global research, "The CX Shift: A Study of Customer Expectations in the AI Era"—and why meeting these new standards requires agentic systems that can think, adapt, and resolve issues autonomously.
Speakers
Keith Pearson
Financial Services CTO, ServiceNow UKI
Jayne Wickins
Area VP of Financial Services UKI
Agenda
6.00 pm - 7.00 pm
Drinks Reception
7.00 pm - 7.20 pm
Introduction to ServiceNow
7.20 pm - 9.00 pm
Dining experience with table discussions
9.00 pm - 9.30 pm
Closing remarks & key takeaways
Location
