Virtual Roundtable Engagement
The CX Shift: Customer Expectations in the AI Era
000 days 00 hours 00 minutes 00 seconds
October 29, 2026 | 12:00pm - 1:30pm ET
In collaboration with
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Discussion Topics
Speakers
Bridget Johns
Head of Retail GTM for AMS
Agenda
12.00 pm - 12.30 pm
Attendee Introduction
12.30 pm - 1.20 pm
Round table discussion for all attendees
1.20 pm - 1.30 pm
Closing remarks & key takeaways
Next Steps
Discussion Topics
• Where CX strategies are falling short, and what customers are actually asking for
• Prioritising empathy & human contact where customers are demanding it
• How frontline teams and leadership experience CX performance differently
• Where AI fits into the service model, and where it creates more problems than it solves
Speakers
Bridget Johns
Head of Retail GTM for AMS